2016

Reporting

• Social
• Financial

Accountability

• Objectives
• Results
• Looking ahead
• Summary

Activities

• Passengers
• Rolling stock
• Stations and retail
• Abroad

Themes

• The train journey experience
• Operational performance
• Europe
• Cooperation
• Sustainability
• CSR
• Door to door
• Stakeholder dialogue
• NS as an employer
• Governance

Subject

• Accessibility
• Parliamentary inquiry into Fyra
• Irregularities in Limburg
• 2015-2024 franchise
• Public transport smartcard
• Punctuality
• Customer satisfaction
• Safety (including personal safety)
• Journey information
• Diversity
• Timetable
• International connections
• HR
• CO2
• Energy
• Waste
• Remuneration
• Auditor
• Revenue
• Bicycles
• Purchasing policy
• ProRail
• Ministry

Business unit

• NS Reizigers
• NedTrain
• NS Stations
• Abellio

Organisation

• Executive Board
• Supervisory Board
• Strategy
• Finances
• Risk management
• Corporate governance

2016 in a nutshell

Foreword

NS Groep

Company profile

• How NS adds value to society
• Scope

Report by the Executive Board

• Who’s who on the Executive Board

Report by the Supervisory Board

• Who’s who on the Supervisory Board

Dialogue with our stakeholders

• Materially relevant themes
• Stakeholder dialogue diagram
• Our performance in a wider context

Our strategy

• Our mission, vision and ambition
• Choices in the NS portfolio
• Strategic themes
• Activities and performance in 2016
• Long-term developments
• Strategy and materially relevant themes

Managing risks

• Group risks

Corporate governance

• Executive Board
• Supervisory Board
• Organising sustainability
• NS remunerations policy
• Protecting privacy
• Integrity and compliance

Finances in brief

• Operating income
• Operating expenses
• Underlying result from operating activities
• Net finance income
• Income tax
• Other tax information
• Profit for the period
• Financing
• Equity
• Financial position
• Investments

Scope and reporting criteria

Outlook for 2017

Activities in the Netherlands

Activity report

• The train journey experience
• Operational performance
• The door-to-door journey
• NS as an employer
• Other activities

Our impact on the environment and on society

• Key developments in 2016
• Case study: alternatives for Zeeland
• The purpose of an impact analysis
• Growth process
• Methodology, scope and principles

Operations abroad

Abellio

Abellio’s strategy

Abellio UK

• Franchises

Abellio Germany

• Franchises

Qbuzz

Financial statements

Financial statements

• Consolidated statement of income for 2016
• Consolidated statement of comprehensive income for 2016
• Consolidated statement of financial position as at 31 December 2016
• Consolidated cash flow statement for 2016
• Consolidated statement of changes in equity
• General explanatory notes
• Notes to the consolidated statement of income
• Notes to the consolidated statement of financial position
• Significant accounting policies

Company financial statements

• Company balance sheet as at 31 December 2016
• Company statement of income for 2016
• Accounting policies applied for the financial statements
• Notes to the company balance sheet and income statement

Other information

NS ten-year summary

Definitions