Report by the Executive Board Back on track. That is how Roger van Boxtel, the Chairman and CEO, described 2016 for NS. NS is back on the rails and the Executive Board is looking to the...
Investments NS invested €791 million in 2016 (€536 million in 2015), mainly in trains for implementation of the HSL solution, New Generation intercity trains, New...
The train journey experience Together with our partners in the public transport sector, NS is working on improving all elements of the train journey. Passengers expect excellent service...
Operational performance On average, NS has performed increasingly better over the past few years. We are on time more often, we are taking measures against crowding on the trains...
Punctuality NS wants passengers to be confident that they will arrive at their destination at the scheduled time.
Crowded trains Passenger numbers are growing, in part because of the upturn in the economy. That is why trains are getting increasingly overcrowded. Passengers are not...
Availability of trains NS withdrew an overall average of 10% of the NS fleet for maintenance, repairs and upgrades on any given day in 2016 (2015: 13%).
Purchase, revisions and upgrades of trains NS carries 1.2 million people a day in 5,200 Sprinter and Intercity trains.
Influence of the weather on train services A central question for NS and ProRail is how we can offer reliable transport to passengers, even in extreme weather. The winter of 2015-2016 was fairly mild.