2016 in a nutshell 2016 was the year in which NS put a difficult period behind it and was able to start looking to the future again. We are working towards the mid-term review...
Report by the Executive Board Back on track. That is how Roger van Boxtel, the Chairman and CEO, described 2016 for NS. NS is back on the rails and the Executive Board is looking to the...
Report by the Supervisory Board 2016 was the year in which NS picked up the threads again. Performance improved and the new strategy and new top structure mean that the company will be...
Our performance in a wider context A comparison between punctuality and track occupancy in eighteen countries shows that NS is one of the top three.
Strategy and materially relevant themes The table below shows the connection between our strategy and the materially relevant themes and associated KPIs. We have also linked them to the risks we...
Scope and reporting criteria NS bases its reporting on the Global Reporting Initiative (GRI) version 4 guidelines. The GRI guidelines are the most widely accepted guidelines worldwide...
The train journey experience Together with our partners in the public transport sector, NS is working on improving all elements of the train journey. Passengers expect excellent service...
Customer satisfaction From 1 January 2016, NS has been aiming to improve the integrated customer satisfaction figures from domestic and international passengers.