Company profile NS operates in the public transport sector. We encourage the use of public transport and we keep the Netherlands moving.
Report by the Executive Board Back on track. That is how Roger van Boxtel, the Chairman and CEO, described 2016 for NS. NS is back on the rails and the Executive Board is looking to the...
Outlook for 2017 In 2017, NS will continue on the course previously set. There will be a clear focus on performance on the main rail network, including the HSL, the...
The train journey experience Together with our partners in the public transport sector, NS is working on improving all elements of the train journey. Passengers expect excellent service...
Customer satisfaction From 1 January 2016, NS has been aiming to improve the integrated customer satisfaction figures from domestic and international passengers.
Personal safety A lot was done in 2016 to increase the safety of passengers and staff. Unfortunately incidents do take place, and each and every incident is one too many.
The train experience NS uses the Train Experience Monitor every year to measure the scores that 24,000 passengers give for the quality of the trains and the journey. This...
The station experience We offer passengers various facilities at the stations so that they can spend their time there comfortably and make the most of that time. The station...
Accessibility for people with functional disabilities Travelling freely is important for everybody in the Netherlands, including people with functional disabilities.