Customer satisfaction From 1 January 2016, NS has been aiming to improve the integrated customer satisfaction figures from domestic and international passengers.
Better and More: developments on and around... Under the heading ‘Better and More’, NS and ProRail are collaborating on improving performance on the tracks. The objective is to make the railways as a...
Journey information improvements Every year, NS issues more than 500 million pieces of journey advice about timetables, engineering work and disruptions. In 2016, we provided advice in good...
Information in the event of disruptions Correct and timely journey recommendations put passengers more in control and let them make better choices. Every year, NS issues more than 500 million...
OV Service Shops: public transport service centres NS is collaborating with other carriers in providing public transport service centres – ‘OVservicewinkels’ or service shops – at stations. Customers can go...