Customer satisfaction From 1 January 2016, NS has been aiming to improve the integrated customer satisfaction figures from domestic and international passengers.
The train experience NS uses the Train Experience Monitor every year to measure the scores that 24,000 passengers give for the quality of the trains and the journey. This...
The station experience We offer passengers various facilities at the stations so that they can spend their time there comfortably and make the most of that time. The station...
Accessibility for people with functional disabilities Travelling freely is important for everybody in the Netherlands, including people with functional disabilities.
Better and More: developments on and around... Under the heading ‘Better and More’, NS and ProRail are collaborating on improving performance on the tracks. The objective is to make the railways as a...
Use of the public transport smartcard Around 600,000 passengers daily use their public transport smartcards to check in and out.