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  • 2016 in a nutshell
  • Foreword
  • NS Groep

  • Company profile
    • How NS adds value to society
    • Scope
  • Report by the Executive Board
    • Who’s who on the Executive Board
  • Report by the Supervisory Board
    • Who’s who on the Supervisory Board
  • Dialogue with our stakeholders
    • Materially relevant themes
    • Stakeholder dialogue diagram
    • Our performance in a wider context
  • Our strategy
    • Our mission, vision and ambition
    • Choices in the NS portfolio
    • Strategic themes
    • Activities and performance in 2016
    • Long-term developments
    • Strategy and materially relevant themes
  • Managing risks
    • Group risks
      • Market regulation
      • Introduction of new rolling stock
      • Change programmes
      • The HSL service
      • Infrastructure capacity
      • IT reliability
      • ScotRail
      • Safety
      • Inadequate operating result
      • Brexit
  • Corporate governance
    • Executive Board
    • Supervisory Board
    • Organising sustainability
    • NS remunerations policy
    • Protecting privacy
    • Integrity and compliance
  • Finances in brief
    • Operating income
    • Operating expenses
    • Underlying result from operating activities
    • Net finance income
    • Income tax
    • Other tax information
    • Profit for the period
    • Financing
    • Equity
    • Financial position
    • Investments
  • Scope and reporting criteria
  • Outlook for 2017
  • Activities in the Netherlands

  • Activity report
    • The train journey experience
      • Customer satisfaction
      • Personal safety
      • The train experience
      • The station experience
      • Accessibility
      • Sustainable mobility
    • Operational performance
      • Punctuality
      • Crowded trains
      • Availability of trains
      • Purchases, revisions and upgrades
      • Influence of the weather
      • Hindrance due to service disruptions
      • 2017 timetable
      • International connections
      • Railway safety
      • Occupational safety
      • Energy
      • Waste reduction
      • Better and More
    • The door-to-door journey
      • Use of the public transport smartcard
      • Journey information improvements
      • Information in the event of disruptions
      • Bicycle parking
      • Bicycles and service
      • OV-fiets
      • Car parking
      • NS Zonetaxi
      • OV Service Shops
      • Retail at the station
    • NS as an employer
      • Recruitment
      • Diversity and inclusiveness
      • Learning at NS
      • Collective labour agreement
      • Code of Conduct
      • Sickness absence
      • Mobility
      • Leadership at NS
      • Employee participation
      • Staff engagement
    • Other activities
      • Sustainable procurement
      • Innovation
      • The Soil Remediation Foundation
  • Our impact on the environment and on society
    • Key developments in 2016
      • Socioeconomic impact of mobility and journey time
      • Environmental impact: emissions, land use, waste, water and noise
      • Socioeconomic impact of safety
      • Socioeconomic impact of training, employability of staff and diversity
      • Socioeconomic impact of expenditure and stations
    • Case study: alternatives for Zeeland
    • The purpose of an impact analysis
    • Growth process
    • Methodology, scope and principles
  • Operations abroad

  • Abellio
  • Abellio’s strategy
  • Abellio UK
    • Franchises
  • Abellio Germany
    • Franchises
  • Qbuzz
  • Financial statements

  • Financial statements
    • Consolidated statement of income for 2016
    • Consolidated statement of comprehensive income for 2016
    • Consolidated statement of financial position as at 31 December 2016
    • Consolidated cash flow statement for 2016
    • Consolidated statement of changes in equity
    • General explanatory notes
    • Notes to the consolidated statement of income
    • Notes to the consolidated statement of financial position
    • Significant accounting policies
  • Company financial statements
    • Company balance sheet as at 31 December 2016
    • Company statement of income for 2016
    • Accounting policies applied for the financial statements
    • Notes to the company balance sheet and income statement
  • Other information
  • NS ten-year summary
  • Definitions

Reporting

  • Social (103)
  • Financial (58)

Accountability

  • Objectives (11)
  • Results (75)
  • Looking ahead (9)
  • Summary (13)

Activities

  • Passengers (16)
  • Rolling stock (16)
  • Stations and retail (7)
  • Abroad (9)

Themes

  • The train journey experience (7)
  • Operational performance (15)
  • Europe (9)
  • Cooperation (6)
  • Sustainability (4)
  • CSR (15)
  • Door to door (11)
  • Stakeholder dialogue (3)
  • NS as an employer (11)
  • Governance (10)

Subject

  • Accessibility (1)
  • Parliamentary inquiry into Fyra (1)
  • Irregularities in Limburg (1)
  • 2015-2024 franchise (2)
  • Public transport smartcard (1)
  • Punctuality (2)
  • Customer satisfaction (6)
  • Safety (including personal safety) (3)
  • Journey information (5)
  • Diversity (1)
  • Timetable (2)
  • International connections (1)
  • HR (10)
  • CO2 (2)
  • Energy (1)
  • Waste (1)
  • Remuneration (1)
  • Auditor (1)
  • Revenue (15)
  • Bicycles (3)
  • Purchasing policy (1)
  • ProRail (1)
  • Ministry (1)

Business unit

  • NS Reizigers (3)
  • NedTrain (3)
  • NS Stations (1)
  • Abellio (8)

Organisation

  • Executive Board (8)
  • Supervisory Board (5)
  • Strategy (11)
  • Finances (13)
  • Risk management (12)
  • Corporate governance (7)

Abellio Germany

Abellio Germany is the country’s fifth largest rail passenger transport company with revenue of €195 million in 2016.

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Abellio Rail Nordrhein-Westphalen

At the end of 2016, the Niederrheinnetz (NRN) connected Düsseldorf to Emmerich; this will be extended onwards to Arnhem in Spring 2017. Twenty-one Flirt 3...

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Downloads
  • Half year report 2017
  • Halfjaarbericht 2017
  • Press release half year 2017
  • Jaarverslag 2016
  • Annual Report 2016
  • Definities Vervoerconcessie 2016
  • Publieke Definities 2018
  • Halfjaarbericht 2016
  • Half year report 2016
  • Press release half year 2016
  • Jaarverslag 2015
  • Annual Report 2015
  • Jaarverslag 2014
  • Annual Report 2014
  • Jaarverslag 2013
  • Annual Report 2013
  • Jaarverslag 2012
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