The train journey experience Together with our partners in the public transport sector, NS is working on improving all elements of the train journey. Passengers expect excellent service...
Customer satisfaction From 1 January 2016, NS has been aiming to improve the integrated customer satisfaction figures from domestic and international passengers.
Personal safety A lot was done in 2016 to increase the safety of passengers and staff. Unfortunately incidents do take place, and each and every incident is one too many.
The train experience NS uses the Train Experience Monitor every year to measure the scores that 24,000 passengers give for the quality of the trains and the journey. This...
The station experience We offer passengers various facilities at the stations so that they can spend their time there comfortably and make the most of that time. The station...
Accessibility for people with functional disabilities Travelling freely is important for everybody in the Netherlands, including people with functional disabilities.
Sustainable mobility 73% of our trains ran on green power in 2016. Because wind farms are being completed more quickly than expected, all electric trains in the Netherlands will...
Operational performance On average, NS has performed increasingly better over the past few years. We are on time more often, we are taking measures against crowding on the trains...
Punctuality NS wants passengers to be confident that they will arrive at their destination at the scheduled time.