Company profile NS operates in the public transport sector. We encourage the use of public transport and we keep the Netherlands moving.
Report by the Executive Board Back on track. That is how Roger van Boxtel, the Chairman and CEO, described 2016 for NS. NS is back on the rails and the Executive Board is looking to the...
Introduction of new rolling stock The risk that, due to a lack of capacity for maintaining, combining and handling rolling stock and insufficient qualified staff, we are unable to realise...
Outlook for 2017 In 2017, NS will continue on the course previously set. There will be a clear focus on performance on the main rail network, including the HSL, the...
The train journey experience Together with our partners in the public transport sector, NS is working on improving all elements of the train journey. Passengers expect excellent service...
The train experience NS uses the Train Experience Monitor every year to measure the scores that 24,000 passengers give for the quality of the trains and the journey. This...
Operational performance On average, NS has performed increasingly better over the past few years. We are on time more often, we are taking measures against crowding on the trains...
Punctuality NS wants passengers to be confident that they will arrive at their destination at the scheduled time.
Crowded trains Passenger numbers are growing, in part because of the upturn in the economy. That is why trains are getting increasingly overcrowded. Passengers are not...