2016 in a nutshell 2016 was the year in which NS put a difficult period behind it and was able to start looking to the future again. We are working towards the mid-term review...
Operational performance On average, NS has performed increasingly better over the past few years. We are on time more often, we are taking measures against crowding on the trains...
Punctuality NS wants passengers to be confident that they will arrive at their destination at the scheduled time.
Crowded trains Passenger numbers are growing, in part because of the upturn in the economy. That is why trains are getting increasingly overcrowded. Passengers are not...
Availability of trains NS withdrew an overall average of 10% of the NS fleet for maintenance, repairs and upgrades on any given day in 2016 (2015: 13%).
Purchase, revisions and upgrades of trains NS carries 1.2 million people a day in 5,200 Sprinter and Intercity trains.
Influence of the weather on train services A central question for NS and ProRail is how we can offer reliable transport to passengers, even in extreme weather. The winter of 2015-2016 was fairly mild.
Hindrance due to engineering work Along with LOCOV and ProRail, NS collects data about the nuisance from service disruptions caused by engineering work. This reflects the number of...