Information in the event of disruptions

Correct and timely journey recommendations put passengers more in control and let them make better choices. Every year, NS issues more than 500 million pieces of journey advice about timetables, engineering work and disruptions. Passengers are more satisfied with the information during disruptions at the station and on the train than in 2015: 82.0% as opposed to 79.4%. The increased score is mainly attributable to improvements in the information during disruptions at stations. What is more, the journey information system InfoPlus has been extended with automated disruption information. In the course of 2017, we will be further expanding the options for the information screens in trains, for example including specific information on disruptions.

Performance indicators for the transport franchise

Performance indicator

Realisation in 2016

Realisation in 2015

Target value for 2019

Baseline value for 2016

Information on the train and at the station about disruptions