Journey information improvements

Every year, NS issues more than 500 million pieces of journey advice about timetables, engineering work and disruptions. In 2016, we provided advice in good time for over 82.0% of disruptions (2015: 79.4%). The scores for our door-to-door journey information rose slightly and ended up at 83.2% (2015: 78.5%). Correct and timely journey recommendations put passengers more in control and let them make better choices.

Online Journey Planner improved

On average, passengers ask for 137,000 journey recommendations a day via the journey planner on the Internet. New features were added in 2016:

  • Planning the journey from door to door with all forms of public transport, including a route map

  • Train combinations so that passengers can allow for the possibility of crowding

  • Prices for international journeys

  • Simple to order domestic and international train tickets

Improvements to the Journey Planner Xtra

NS provides 800,000 journey recommendations every day through its Journey Planner Xtra app. The app has now been downloaded 5.6 million times. Some of the improvements to the Journey Planner app:

  • Buying a ticket directly using the app

  • Train radar: seeing where the train is at the moment

  • Planning the journey from door to door with all forms of public transport

Performance indicators for the transport franchise

Performance indicator

Realisation in 2016*

Realisation in 2015

Target value for 2019

Baseline value for 2016

Journey information throughout the travel chain





  • *The increase with respect to 2015 is partly due to a correction in 2016 as a result of an incorrect system setting. This was rectified, as a result of which the scores are around 3.5% higher than in 2015.