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Content Subject

2016 in a nutshell
Foreword
NS Groep
Company profile
- How NS adds value to society
- Scope
Report by the Executive Board
- Who’s who on the Executive Board
Report by the Supervisory Board
- Who’s who on the Supervisory Board
Dialogue with our stakeholders
Our strategy
Managing risks
- Group risks
Corporate governance
Finances in brief
Scope and reporting criteria
Outlook for 2017
Activities in the Netherlands
Activity report
Our impact on the environment and on society
Operations abroad
Abellio
Abellio’s strategy
Abellio UK
- Franchises
Abellio Germany
- Franchises
Qbuzz
Financial statements
Financial statements
Company financial statements
Other information
NS ten-year summary
Definitions

Reporting

Social (103)
Financial (58)

Accountability

Objectives (11)
Results (75)
Looking ahead (9)
Summary (13)

Activities

Passengers (16)
Rolling stock (16)
Stations and retail (7)
Abroad (9)

Themes

The train journey experience (7)
Operational performance (15)
Europe (9)
Cooperation (6)
Sustainability (4)
CSR (15)
Door to door (11)
Stakeholder dialogue (3)
NS as an employer (11)
Governance (10)

Subject

Accessibility (1)
Parliamentary inquiry into Fyra (1)
Irregularities in Limburg (1)
2015-2024 franchise (2)
Public transport smartcard (1)
Punctuality (2)
Customer satisfaction (6)
Safety (including personal safety) (3)
Journey information (5)
Diversity (1)
Timetable (2)
International connections (1)
HR (10)
CO2 (2)
Energy (1)
Waste (1)
Remuneration (1)
Auditor (1)
Revenue (15)
Bicycles (3)
Purchasing policy (1)
ProRail (1)
Ministry (1)

Business unit

NS Reizigers (3)
NedTrain (3)
NS Stations (1)
Abellio (8)

Organisation

Executive Board (8)
Supervisory Board (5)
Strategy (11)
Finances (13)
Risk management (12)
Corporate governance (7)

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27. Trade and other payables 29. Off balance sheet commitments

28. Deferred income

This consists largely of season ticket payments received in advance.

Previous result Next result

27. Trade and other payables 29. Off balance sheet commitments

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Half year report 2017
Halfjaarbericht 2017
Press release half year 2017
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Halfjaarbericht 2016
Half year report 2016
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Annual Report 2013
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