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Annual report 2016

Content Subject
  • 2016 in a nutshell
  • Foreword
  • NS Groep

  • Company profile
    • How NS adds value to society
    • Scope
  • Report by the Executive Board
    • Who’s who on the Executive Board
  • Report by the Supervisory Board
    • Who’s who on the Supervisory Board
  • Dialogue with our stakeholders
    • Materially relevant themes
    • Stakeholder dialogue diagram
    • Our performance in a wider context
  • Our strategy
    • Our mission, vision and ambition
    • Choices in the NS portfolio
    • Strategic themes
    • Activities and performance in 2016
    • Long-term developments
    • Strategy and materially relevant themes
  • Managing risks
    • Group risks
      • Market regulation
      • Introduction of new rolling stock
      • Change programmes
      • The HSL service
      • Infrastructure capacity
      • IT reliability
      • ScotRail
      • Safety
      • Inadequate operating result
      • Brexit
  • Corporate governance
    • Executive Board
    • Supervisory Board
    • Organising sustainability
    • NS remunerations policy
    • Protecting privacy
    • Integrity and compliance
  • Finances in brief
    • Operating income
    • Operating expenses
    • Underlying result from operating activities
    • Net finance income
    • Income tax
    • Other tax information
    • Profit for the period
    • Financing
    • Equity
    • Financial position
    • Investments
  • Scope and reporting criteria
  • Outlook for 2017
  • Activities in the Netherlands

  • Activity report
    • The train journey experience
      • Customer satisfaction
      • Personal safety
      • The train experience
      • The station experience
      • Accessibility
      • Sustainable mobility
    • Operational performance
      • Punctuality
      • Crowded trains
      • Availability of trains
      • Purchases, revisions and upgrades
      • Influence of the weather
      • Hindrance due to service disruptions
      • 2017 timetable
      • International connections
      • Railway safety
      • Occupational safety
      • Energy
      • Waste reduction
      • Better and More
    • The door-to-door journey
      • Use of the public transport smartcard
      • Journey information improvements
      • Information in the event of disruptions
      • Bicycle parking
      • Bicycles and service
      • OV-fiets
      • Car parking
      • NS Zonetaxi
      • OV Service Shops
      • Retail at the station
    • NS as an employer
      • Recruitment
      • Diversity and inclusiveness
      • Learning at NS
      • Collective labour agreement
      • Code of Conduct
      • Sickness absence
      • Mobility
      • Leadership at NS
      • Employee participation
      • Staff engagement
    • Other activities
      • Sustainable procurement
      • Innovation
      • The Soil Remediation Foundation
  • Our impact on the environment and on society
    • Key developments in 2016
      • Socioeconomic impact of mobility and journey time
      • Environmental impact: emissions, land use, waste, water and noise
      • Socioeconomic impact of safety
      • Socioeconomic impact of training, employability of staff and diversity
      • Socioeconomic impact of expenditure and stations
    • Case study: alternatives for Zeeland
    • The purpose of an impact analysis
    • Growth process
    • Methodology, scope and principles
  • Operations abroad

  • Abellio
  • Abellio’s strategy
  • Abellio UK
    • Franchises
  • Abellio Germany
    • Franchises
  • Qbuzz
  • Financial statements

  • Financial statements
    • Consolidated statement of income for 2016
    • Consolidated statement of comprehensive income for 2016
    • Consolidated statement of financial position as at 31 December 2016
    • Consolidated cash flow statement for 2016
    • Consolidated statement of changes in equity
    • General explanatory notes
    • Notes to the consolidated statement of income
    • Notes to the consolidated statement of financial position
    • Significant accounting policies
  • Company financial statements
    • Company balance sheet as at 31 December 2016
    • Company statement of income for 2016
    • Accounting policies applied for the financial statements
    • Notes to the company balance sheet and income statement
  • Other information
  • NS ten-year summary
  • Definitions

Reporting

  • Social (103)
  • Financial (58)

Accountability

  • Objectives (11)
  • Results (75)
  • Looking ahead (9)
  • Summary (13)

Activities

  • Passengers (16)
  • Rolling stock (16)
  • Stations and retail (7)
  • Abroad (9)

Themes

  • The train journey experience (7)
  • Operational performance (15)
  • Europe (9)
  • Cooperation (6)
  • Sustainability (4)
  • CSR (15)
  • Door to door (11)
  • Stakeholder dialogue (3)
  • NS as an employer (11)
  • Governance (10)

Subject

  • Accessibility (1)
  • Parliamentary inquiry into Fyra (1)
  • Irregularities in Limburg (1)
  • 2015-2024 franchise (2)
  • Public transport smartcard (1)
  • Punctuality (2)
  • Customer satisfaction (6)
  • Safety (including personal safety) (3)
  • Journey information (5)
  • Diversity (1)
  • Timetable (2)
  • International connections (1)
  • HR (10)
  • CO2 (2)
  • Energy (1)
  • Waste (1)
  • Remuneration (1)
  • Auditor (1)
  • Revenue (15)
  • Bicycles (3)
  • Purchasing policy (1)
  • ProRail (1)
  • Ministry (1)

Business unit

  • NS Reizigers (3)
  • NedTrain (3)
  • NS Stations (1)
  • Abellio (8)

Organisation

  • Executive Board (8)
  • Supervisory Board (5)
  • Strategy (11)
  • Finances (13)
  • Risk management (12)
  • Corporate governance (7)

Performance on main rail network in right direction

Many of our performance figures for the main Dutch rail network are better in 2016 than in 2015, e.g. customer satisfaction, punctuality and journey information.

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New timetable, new Sprinter trains

There were changes in the timetable for almost all passengers in 2017 The first new Flirt-class Sprinter trains started running in December.

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Utrecht Centraal fully open again

The new Utrecht Centraal station was opened fully again in 2016 after years of rebuilding work. We also formally reopened the rebuilt Den Haag Centraal...

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Passengers feel safer

Last year, passengers felt safer in the trains and at the stations (87.2% gave a score of 7 out of 10 or higher). But our staff reported more incidents of...

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Financially decent year, substantial investments

NS had revenues of €5,093 million and made a profit of €212 million. NS invested €791 million, much of it in new trains.

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Abellio retained the Greater Anglia franchise

Abellio will continue to operate in the Greater Anglia region for the next nine years. The NS subsidiary also won two new tenders in Germany.

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Downloads
  • Half year report 2017
  • Halfjaarbericht 2017
  • Press release half year 2017
  • Jaarverslag 2016
  • Annual Report 2016
  • Definities Vervoerconcessie 2016
  • Publieke Definities 2018
  • Halfjaarbericht 2016
  • Half year report 2016
  • Press release half year 2016
  • Jaarverslag 2015
  • Annual Report 2015
  • Jaarverslag 2014
  • Annual Report 2014
  • Jaarverslag 2013
  • Annual Report 2013
  • Jaarverslag 2012
Contact
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  • Website jaarverslag 2014
  • Website jaarverslag 2013
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